White Lotus Casino was established in 2016. Despite being one of the newer casinos on the market, White Lotus Casino has still been around long enough to develop its product to the best of the team’s ability.
White Lotus Casino does have licensing in place, with the Kahnawake Gaming Commission operating as its regulator. Although they are one of the less famous regulators on the market, they are known for being extremely reliable and ensuring that players are treated well.
This casino is operated by Paxson Marketing LTD. They are located in Cyprus and currently operate Apollo Slots in addition to White Lotus Casino.
Even though the two casinos are owned by the same company, they don’t offer any cross-promotions nor do they share a loyalty program.
R300 Free No Deposit Bonus
New players get R300 Free and up to R37,500 in deposit bonuses.
See details below.
R300 No Deposit Required Bonus
The no deposit required welcome bonus at White Lotus Casino is a freebie of R300, and players are required to enter a bonus coupon code (R300NEW) upon sign up in the cashier section of their account.
The welcome bonus has a wagering requirement of 60 times to meet before any winnings can be withdrawn.
Welcome Deposit Bonus Package Details
Depositing players at White Lotus Casino can claim an awesome R37,500 bonus package. The bonus package is spread over the players first three deposits.
- 1st. Deposit Bonus of 300% up to R15,000 – coupon SIGNUP300.
- 2nd. Deposit Bonus of 250% up to R12,500 – coupon SIGNUP250.
- 3rd. Deposit Bonus of 200% up to R10,000 – coupon SIGNUP200.
*Terms and conditions apply to all bonuses and can be viewed on the casinos website.
More Bonus Promotional Offers
There is also a range of other promotions available at White Lotus Casino. These promotions change regularly.
An example of one is the Witch’s Brew promotion, which gives players a matched bonus of 200% when they deposit between R500 and R5,000 as well as 100 free spins.
The Witch’s Brew promotion has a wagering requirement of 40 times the deposit and bonus to consider, before winnings can be withdrawn.
White Lotus Casino Games
The games available at White Lotus Casino are all provided by RealTime Gaming, and because of this the choice available at White Lotus Casino is limited when compared to other casinos on the market.
White Lotus Casino gives players over 100 video slots to choose from, all from Realtime Gaming. The titles on offer are all great, but it does mean that some of the biggest names on the market are missing from White Lotus Casino.
There are also a number of table games and Progressive Jackpots available.
What is missing from White Lotus Casino are live casino games, and players who want to enjoy a live dealer casino game will be unable to do so.
Something that needs to be mentioned concerning the shared pool progressive jackpots is that any wins earned through these games have withdrawals limited to R10,000 per week.
Shared-pool jackpot winnings are paid by Realtime Gaming to the casino who then pay the player, so for the casino to limit the payout to R10,000 per week is poor practice.
White Lotus Casino offers players plenty of different ways to carry out payments. The first is debit and credit cards: these are more traditional methods that have been popular since the creation of online casinos.
Deposits made with credit and debit cards are processed instantly. Any withdrawals that are made with a credit or debit card are processed within three business days.
These tend to offer players a slightly more secure transaction method, due to the additional layer between the player’s bank account and the casino.
Deposits are made instantly with e-wallets and withdrawals should be completed within the hour, although White Lotus Casino has made it clear that they can take up to three business days.
EasyEFT & SiD Instant EFT is a web based payment service that allows South African players to easily deposit money from their bank account to their player account.
As previously mentioned, the maximum withdrawal for any winning created with a Progressive Jackpot is R10,000 per week. All other withdrawals have a maximum level of R100,000 per week.
All withdrawals take around three business days to be processed. There is also a minimum withdrawal amount of R200.
South African players are well represented at White Lotus Casino, as the only currency accepted is the Rand. It means that no currency exchange is required and players can see exactly how much they have to play with at all times.
Customer Support Details
In terms of customer support, White Lotus Casino offers various options to its customers.
Standard customer support is delivered via the live chat section accessible through the homepage. It’s available 24/7 and allows customers to talk through any issues that they are having.
The agents are on the whole well informed and polite which adds to the whole experience.
If you prefer to communicate through email, then White Lotus Casino also has two email addresses in place for support issues and account-based issues.
There is also a thorough FAQ at White Lotus Casino for players to solve issues that have come up for others in the past. With fifteen of the most asked questions covered, it should be the first port of call for players.
On top of the FAQ section, there are tutorials available to help players get used to finding their way around White Lotus Casino for the first time.
The only customer support option that is missing is a phone number. While it’s not available to players at the moment, it is something that White Lotus Casino is attempting to solve.
White Lotus Casino uses Secure Socket Layer encryption, which makes it difficult for any malicious software or hackers to gain access to information that is passed through.
As a result, players can keep their details more secure, and this reduces instances of identity theft. There are also e-wallets available to help add another layer in between the casino and the player’s bank account.
These are the industry standard protocols at online casinos and shows that White Lotus Casino attempts to keep customers safe to the best of its ability.
White Lotus Casino has some good points and some bad points. The games available are all of high quality, but the quantity is quite limited. It means that players who enjoy playing lots of different titles will be unable to do so.
There is also a lack of live casino games, which is a big miss. Live casino games are becoming more popular and not having this available could put off a lot of players.
The banking options are quite extensive, and money can be withdrawn relatively quickly — but there’s one significant issue. The inability to withdraw more than R10,000 per week for progressive jackpot wins is a policy that White Lotus Casino doesn’t need to have in place.
Overall, White Lotus Casino is perfect for players who enjoy Realtime Gaming titles. However, the smaller range of games and slightly unfair withdrawal policy does mean that it doesn’t offer a huge amount for the majority of players.